Challenge & Approach
HSE tasked us to evaluate the outcomes of previous campaigns in the UK and elsewhere that had aimed to tackle the problem of people attending emergency departments with minor illness and injury that could be treated elsewhere.
So-called 'inappropriate attending' is defined as patients using emergency departments for problems that can be handled equally well if not better at other service points in the healthcare system. The work entailed a desk review of the campaigns, as well as a detailed scientific literature review of the area. We also consulted with the HSE Taskforce on Emergency Medicine to better ground our response.